Innovative Towing and Recovery LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and share information when you use our services or visit our website.

1. Information We Collect

We collect personal information that you provide directly to us to facilitate towing and recovery services. This includes:

• Contact Information: Name, phone number, and email address.
• Vehicle Information: Make, model, year, VIN, and license plate number.
• Location Information: Pickup and delivery addresses for vehicle transport.
• Payment Information: Billing address and payment details for service processing.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our towing and transport services.
• Communicate with you regarding service updates, arrival times, and delivery status.
• Process payments and issue invoices.
• Comply with legal obligations (e.g., DOT regulations and insurance requirements).

3. Who We Share Your Information With

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service Providers: With vendors who assist in our operations (e.g., payment processors or dispatch software).
• Insurance & Legal: With insurance carriers or law enforcement as required to process claims or comply with legal mandates.
• Consent: With any other third party where you have provided explicit consent.

4. SMS Consent and Third Parties

SMS consent and phone numbers are not shared with third parties or affiliates. We do not share, sell, or rent your SMS consent or mobile information to third parties for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Your Choices and Opt-Out

You may opt-out of receiving SMS communications from us at any time by replying STOP to any message you receive. For email communications, you may follow the "unsubscribe" link located at the bottom of the email.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Please read these SMS Terms of Service carefully. By opting in to receive text messages from Innovative Towing and Recovery LLC, you agree to be bound by these terms.

1. Program Description

Innovative Towing and Recovery LLC may send text messages to customers who have provided consent to receive updates regarding their service requests. These messages include, but are not limited to:

• Towing arrival estimates (ETA).
• Vehicle pickup and delivery confirmations.
• Requests for information needed to complete a service.
• Notifications regarding vehicle storage or release status.

2. Message Frequency

Message frequency varies depending on the specific service requested. Typically, a customer can expect to receive 3 to 5 messages per service event. This is not a recurring subscription service.

3. Cost and Carriers

Message and data rates may apply for any messages sent to you from us and to us from you. Innovative Given Towing and Recovery LLC does not charge for this service; however, your mobile service provider may charge you according to your individual plan. We are not responsible for any charges incurred.

Participating carriers include all major US mobile carriers. Carriers are not liable for delayed or undelivered messages.

4. How to Opt-Out

You can cancel the SMS service at any time. Just text "STOP" to the number from which you received the message. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

If you want to join again, just sign up as you did the first time or notify our dispatch team, and we will start sending SMS messages to you again.

5. How to Get Help

If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at admin@innovatitrp.com or by calling us at (864) 990-3375.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy (above) to understand how we collect and use your information. As stated in our policy, SMS consent is not shared with third parties or affiliates.